How do you ship & what is the price?
Shipping costs vary depending on your exact location and shipping option. In general, purchases of $50 or more ship FREE from the USA in 5-8 business days (Please allow 2-3 business days for processing).
How can I track my order?
We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email.
Why didn't my shipment come in one package?
We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't worry if you don't receive all of your items at once. They are on the way.
How long will it take for my order to be delivered?
Because we fulfill most of our items from the USA you can expect to receive them on average in 5-8 business days.
Refunds and Returns
What is your refund policy?
Please visit https://imstillshopping.com/policies/refund-policy for full information on our refund policy.
What if the product is broken?
If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here: https://imstillshopping.com/policies/refund-policy
My product has a problem. What can I do?
What to do in 3 steps:
Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at firstname.lastname@example.org
How can I pay for my order?
We offer safe shopping and accept payment via PayPal, VISA, Mastercard, AMEX, Discover, GPay and Apple Pay. All products are listed in US Dollars.
Can I pay COD - Cash on delivery?
We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.